Privacy Policy

Last updated: February 2024

1. Information We Collect

1.1 Information You Provide

When you register for an account or use our services, we collect:

• Name and contact information (email, phone, address)
• Payment information (processed securely via Stripe)
• Bidding and purchase history
• Communications with our team

1.2 Information Collected Automatically

When you use our website, we automatically collect:

• IP address and device information
• Browser type and settings
• Pages visited and actions taken
• Referring website or source

2. How We Use Your Information

We use your information to:

• Process bids and transactions
• Communicate about auctions and your account
• Prevent fraud and ensure security
• Improve our services
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Payment processors, shipping companies, and IT services that help us operate
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger or acquisition

4. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• PCI DSS compliant payment processing
• Regular security audits and monitoring
• Access controls and employee training

5. Your Rights

You have the right to:

• Access and receive a copy of your data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Object to certain processing activities

6. Cookies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details on how we use cookies and how to manage your preferences.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for 7 years for tax and legal purposes.

8. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through our website.

11. Contact Us

For privacy-related questions or to exercise your rights, please contact us or email privacy@auctionhouse.com.