Frequently Asked Questions

Find answers to common questions about bidding, selling, payments, shipping, and more.

Buying & Bidding

Selling & Consigning

Payments & Fees

Shipping & Delivery

Authenticity & Condition

Account & Registration

Still Have Questions?

Can't find what you're looking for? Our team is happy to help with any questions about our auctions, services, or process.

Helpful Resources

More information to help you get started.

How to Bid

Step-by-step bidding guide

Sell With Us

Learn about consigning

Fees & Pricing

Transparent fee schedule

Frequently Asked Questions

Find answers to common questions about bidding, selling, payments, shipping, and more.

Buying & Bidding

Selling & Consigning

Payments & Fees

Shipping & Delivery

Authenticity & Condition

Account & Registration

Still Have Questions?

Can't find what you're looking for? Our team is happy to help with any questions about our auctions, services, or process.

Helpful Resources

More information to help you get started.

How to Bid

Step-by-step bidding guide

Sell With Us

Learn about consigning

Fees & Pricing

Transparent fee schedule

Frequently Asked Questions

Buying & Bidding

How do I register to bid?

What is a maximum bid?

Can I cancel a bid?

What happens if I'm outbid?

How do bid increments work?

Can I preview items before bidding?

What is a reserve price?

Selling & Consigning

How do I consign items for auction?

What is the seller's commission?

How long does the consignment process take?

Can I set a minimum price (reserve)?

When do I get paid after my item sells?

What if my item doesn't sell?

Payments & Fees

What is the buyer's premium?

What payment methods do you accept?

Are there any other fees?

Can I pay in installments?

What happens if I don't pay?

Do you charge sales tax?

Shipping & Delivery

How is shipping handled?

How much does shipping cost?

Do you ship internationally?

Can I pick up my items instead?

What if my item arrives damaged?

How long does shipping take?

Authenticity & Condition

How do you authenticate items?

What is a condition report?

What if an item isn't as described?

Do items come with certificates of authenticity?

What does 'as is' mean?

Account & Registration

Is registration free?

Why do I need a payment method on file?

How do I update my account information?

Can I have multiple accounts?

How do I delete my account?

I forgot my password. What do I do?

Still Have Questions?

Helpful Resources

How to Bid

Sell With Us

Fees & Pricing

Frequently Asked Questions

Buying & Bidding

How do I register to bid?

What is a maximum bid?

Can I cancel a bid?

What happens if I'm outbid?

How do bid increments work?

Can I preview items before bidding?

What is a reserve price?

Selling & Consigning

How do I consign items for auction?

What is the seller's commission?

How long does the consignment process take?

Can I set a minimum price (reserve)?

When do I get paid after my item sells?

What if my item doesn't sell?

Payments & Fees

What is the buyer's premium?

What payment methods do you accept?

Are there any other fees?

Can I pay in installments?

What happens if I don't pay?

Do you charge sales tax?

Shipping & Delivery

How is shipping handled?

How much does shipping cost?

Do you ship internationally?

Can I pick up my items instead?

What if my item arrives damaged?

How long does shipping take?

Authenticity & Condition

How do you authenticate items?